Terms of Sales
of the website www.QITTERI Paris
applicable from 31/12/2022
These general conditions are applicable between QITTERI, SAS, share capital: €23,000, Paris RCS: in progress, registered office: 229 rue Saint-Honoré – 75001 Paris, France, email email@example.com, intra-community VAT number : FR in progress, hereinafter " QITTERI Paris " and any person, natural or legal, under private or public law, registered on the Site to purchase a Product, hereinafter " the Customer ".
“ Customer ”: any person, natural or legal, under private or public law, registered on the Site to purchase a Product.
“ Site Content” : elements of any kind published on the Site, whether or not protected by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.
“ Quote ”: contractual document by which QITTERI Paris offers the Customer Services concerning specific Products and specifying in particular the price of these Services and their possible characteristics to the Customer.
“ QITTERI Paris ”: QITTERI SAS taken in its capacity as publisher of the Site.
“ Internet user ”: any person, natural or legal, under private or public law, connecting to the Site.
“ Product ”: property sold on the Site by QITTERI Paris and consisting of high-end jewelry items that may be adorned with high-quality precious and fine stones that may have been heated according to the uses of the profession.
“ Service ”: service provided by QITTERI Paris and which may consist in particular of the creation, the personalization of a Product, its transformation, its renovation or its repair. The Services are subject to an Estimate.
“ Site ”: website accessible at the URL http://www.qitteri.com/ , as well as the sub-sites, mirror sites, portals and URL variations relating thereto.
The Site is open and free to all Internet users. Browsing on the Site implies acceptance by any Internet user of these general conditions. The simple connection to the Site, by any means whatsoever, in particular via a robot or a browser, will imply full acceptance of these general conditions. When registering on the Site, this acceptance will be confirmed by ticking the corresponding box.
The Internet user acknowledges by the same fact that he has read them fully and accepts them without restriction.
Ticking the aforementioned box will be deemed to have the same value as a handwritten signature on the part of the Internet user. The Internet user acknowledges the evidentiary value of QITTERI Paris' automatic registration systems and, except for him to provide proof to the contrary, he waives the right to contest them in the event of a dispute.
These general conditions are applicable to relations between the parties to the exclusion of all other conditions, and in particular those of the Internet user.
Acceptance of these general conditions assumes on the part of Internet users that they have the necessary legal capacity for this, or failing that, that they have the authorization of a guardian or curator if they are unable , of their legal representative if they are minors, or that they hold a power of attorney if they are acting on behalf of a legal entity.
The purpose of the Site is the presentation and sale of Products to Customers.
- ORDER STEPS
- Ordering a Product offered on the Site
In order to place an order, Internet users can select one or more Products and add them to their basket. The availability of the Products is indicated on the Site, in the description of each item. When their order is complete, they can access their basket by clicking on the button provided for this purpose.
- Validation of the order by the Internet user
By consulting their basket, Internet users will be able to check the number and nature of the Products they have chosen and will be able to check their unit price, as well as their overall price. They will be able to remove one or more Products from their basket.
If their order suits them, Internet users can validate it. They will then access a form on which they can either enter their login details if they already have them, or register on the Site by completing the registration form with their personal information.
- Payment by the Customer
As soon as they are connected or after they have fully completed the registration form, Customers will be invited to check or modify their delivery and billing details, then will be invited to make their payment by being redirected for this purpose. on the secure payment interface with the words "order with obligation to pay" or any similar formula.
- Confirmation of the order by QITTERI Paris
Once the payment has actually been received by QITTERI Paris, the latter undertakes to acknowledge receipt to the Customer electronically, within a maximum of 48 hours. Within the same period, QITTERI Paris undertakes to send the Customer an e-mail summarizing the order and confirming the processing thereof, containing all the information relating thereto.
- Request for a Service
Some Products may require specific study and manufacture. In this case, the order will be the subject of a Quote which will be sent to the Customer by email. This Quotation will be valid for a period of thirty (30) days from its date of issue.
The Customer may return the signed Quotation to QITTERI Paris with the mention "Good for agreement", by email. The return of the Quotation unchanged by email, with the mention "Good for agreement" in the body of the email also constitutes acceptance of the Quotation by the Customer. In the event of transmission by electronic means, the production of the copy of the electronic correspondence by QITTERI Paris will be worth proof of the existence of the contract, unless proof to the contrary is reported by the Customer.
The issuance of a Quote accepted by the Customer is firm and irrevocable. The Customer is immediately bound by his order and cannot cancel it. The Contract between QITTERI Paris and the Client is formed upon receipt of payment by the client and acceptance of the Quotation by QITTERI Paris.
- PRICE - PAYMENT
The applicable prices are those displayed on the Site on the day of the order. These prices may be modified at any time by QITTERI Paris for any subsequent order. The prices displayed are only valid on the day of the order and have no effect for the future.
The prices indicated on the Site are understood to be in euros, all taxes included, excluding delivery costs.
- Payment method
The Customer can make his payment exclusively by Appelpay, Paypal and credit card visa, master card and american express online.
Credit card payments are made through secure transactions provided by Shopify and LCL.
In the context of credit card payments, QITTERI Paris has no access to any data relating to the Customer's means of payment. Payment is made directly to the bank.
In the event of payment accepted exceptionally by bank transfer, delivery times only begin to run from the date of receipt of payment by QITTERI Paris.
QITTERI Paris will send or make available to the Customer an invoice electronically after each payment. The Customer expressly agrees to receive invoices electronically.
- Default of payment
The payment dates agreed within the framework of a Specific Study and Manufacturing Service cannot be delayed for any reason whatsoever, including in the event of a dispute.
Any amount not paid on the due date will give rise, automatically and without formal notice, to the application of late payment penalties calculated on the basis of a rate equal to 3 times the legal interest rate, without this penalty affects the payment of the sums due in principal.
In addition, any delay in payment will result in the invoicing of the defaulting Customer of recovery costs in the amount of 40 euros and the immediate payment of all sums remaining due regardless of the agreed deadlines, plus an indemnity of 20% of the amount as a penalty clause.
In any case, any delay in payment will result in the possibility of terminating the contract unilaterally at the fault of the Customer.
This clause is part of the provisions of article 1152 of the civil code allowing the judge to reduce the compensation if the judge considers that it is excessive.
- Retention of title
The Products sold remain the property of QITTERI Paris until full payment of their price, in accordance with this retention of title clause.
- COMPLAINT - WITHDRAWAL - WARRANTY
- Customer service
The Site's customer service is accessible by e-mail at: firstname.lastname@example.org or by post at the address indicated in Article 1 of these general conditions or by telephone at 01 83 64 24 94 from 9 a.m. to 7 p.m. In these last two cases, QITTERI Paris undertakes to provide an answer within 48 working hours.
- Right of withdrawal – Distance selling
This article is applicable to the Customer having the quality of consumer within the meaning of the introductory article of the Consumer Code.
- Conditions for exercising the right of withdrawal
In accordance with the legislation in force in terms of distance selling, the Customer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable , return costs.
The period mentioned in the preceding paragraph runs from the day of receipt of the goods by the Customer or a third party, other than the carrier, designated by him.
When the fourteen-day period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the next working day.
The decision to withdraw must be notified to QITTERI Paris at the contact details indicated in article 1 of these general conditions by means of an unambiguous declaration. The Customer has, for example, the possibility of using the standard form provided at the end of these general conditions. In any case, QITTERI Paris will send the Customer an acknowledgment of receipt of said withdrawal by email as soon as possible.
- Effects of the right of withdrawal
The Customer returns or returns the products to QITTERI Paris or to any person designated by the latter, without undue delay and, at the latest, within fourteen days following the communication of its decision to withdraw.
When the right of withdrawal is exercised, the professional is required to reimburse the Customer for all the sums paid, as soon as possible and at the latest within fourteen days following the date on which this right was exercised. QITTERI Paris will defer reimbursement until effective recovery of the Products for their evaluation as specified in the paragraph “Exclusions from the right of withdrawal”. Beyond that, the sum due is, by operation of law, productive of interest at the legal rate in force, as specified in article L. 242-4 of the Consumer Code.
Where applicable, the professional makes the reimbursement using the same means of payment as that used by the Client for the initial transaction, unless the Client expressly agrees to the use of another means of payment and insofar as the reimbursement does not incur any costs for the Client. However, the professional is not required to reimburse the additional costs if the Customer has expressly chosen a more expensive delivery method than the standard delivery method offered.
The direct costs of returning the Product are the responsibility of the Customer.
The Customer's liability is only engaged with regard to the depreciation of the Product resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this Product.
The conditions, deadlines and procedures for exercising the right of withdrawal are set out in the standard form provided at the end of these general conditions.
- Exclusions from the right of withdrawal
The right of withdrawal does not apply, in particular, to contracts for the supply of products made to the Customer's specifications or personalized.
Similarly, the right of withdrawal does not apply to contracts executed in full by both parties at the express request of the Customer before the latter exercises his right of withdrawal.
In all cases, the Customer must return the items delivered in their original packaging, complete (boxes, certificate of authenticity, any accessories, protections, etc.) and accompanied by the return form duly completed as well as a copy the invoice's. Items returned incomplete, damaged, damaged, deteriorated, soiled or in any other condition that would reasonably suggest that they have been used or worn, will not be refunded or exchanged and will be returned to him.
- Termination of the contract on the Customer's initiative
The Consumer Customer may terminate the contract by registered letter with acknowledgment of receipt if the delivery date of the goods is exceeded by more than two months. The Customer will then be reimbursed for the sums incurred by him when placing the order.
This clause is not intended to apply if the delay in delivery is due to a case of force majeure or is due to the carrier. In such a case, the Customer undertakes not to take legal action against QITTERI Paris and waives the right to take advantage of the cancellation of the sale provided for in this article.
- Guarantee against apparent defects and faults
It is the Customer's responsibility to check that the Product is in good condition at the time of delivery. This verification must in particular relate to the quality, quantities and references of the Products as well as their conformity with the order. No complaint will be taken into account after a period of three days from delivery. In any case, any complaint concerning the delivered parcels will only be taken into account if the Customer having the quality of merchant has expressed reservations to the carrier in accordance with articles L. 133-3 and following of the Commercial Code.
- Warranty against defects and hidden defects
- Legal guarantees
Customers have a legal guarantee of compliant delivery (article 1604 of the Civil Code), a legal guarantee against hidden defects (articles 1641 et seq. of the Civil Code) and a security guarantee (articles 1245 et seq. . of the Civil Code).
Customers who are consumers also have a legal guarantee of conformity (articles L. 217-4 et seq. Consumer Code).
In order to implement the guarantee, it is the Customer's responsibility to contact QITTERI's purchasing departments and provide photos of the products dated the day of the request before returning them to the address of the headquarters of QITTERI Paris, accompanied by a explanatory letter requesting either the repair or the exchange, as far as possible, or the refund.
To be exchanged or refunded:
- The Products must have been purchased on the Site.
- The Products must be in perfect condition. They must not have been worn, damaged, scratched or soiled.
- The Products must be returned in their original case, also in perfect condition.
QITTERI Paris cannot be held responsible if a package were to be misplaced and reserves the right not to exchange or refund a product.
No exchange or refund will be made before the good reception and control of the Product. Custom-made creations are neither exchangeable nor refundable except in the event of a proven lack of conformity.
Any request for an exchange rather than a refund will be examined by the QITTERI Paris team. In the event of acceptance, for any exchange of a higher value, a supplement will be payable on the Site. For any exchange of a lower value, a refund of the price difference will be issued to the payment method used at the time of purchase, within ten (10) days of the shipment of the new Product.
For all exchanges, the Customer must send a request to email@example.com Exchanges will be made if and only if the Product is absolutely intact. The Product invoice and a return form must be attached to the package.
The costs of returning the Product remain the responsibility of the Customer, except for consumer Customers implementing the guarantee of conformity of articles L. 217-4 and s. of the Consumer Code.
The consumer Customer has a period of 2 years from the delivery of the goods to act with the seller. As such, he can choose between repairing or replacing the Product, as far as possible, subject to the cost conditions provided for in article L.217-9 of the Consumer Code. Finally, the Customer is exempted from providing proof of the existence of the lack of conformity of the Product during the 24 months following the delivery of the said Product, except for second-hand goods.
Where applicable, the legal guarantee of conformity applies independently of the commercial guarantee.
When the consumer Customer decides to implement the guarantee against hidden defects, he can choose between the cancellation of the sale or a reduction in the sale price.
- PERSONAL SPACE
- Creation of personal space
The creation of a personal space is an essential prerequisite for any order from an Internet user on the Site. To this end, the Internet user will be asked to provide a certain amount of personal information. Some of this information is deemed essential for the creation of the personal space. The refusal by an Internet user to provide said information will have the effect of preventing the creation of the personal space as well as, incidentally, the validation of the order.
When creating the personal space, the Internet user is asked to choose a password. This password constitutes the guarantee of the confidentiality of the information contained in the personal space. The Internet user is therefore prohibited from transmitting it or communicating it to a third party. Otherwise, QITTERI Paris cannot be held responsible for unauthorized access to the personal space of an Internet user.
The Customer undertakes to regularly check the data concerning him and to proceed online, from his personal space, to the necessary updates and modifications.
- Content of the personal space
The personal space allows the Customer to consult and follow all his orders made on the Site.
The pages relating to personal spaces are freely printable by the account holder in question, but in no way constitute evidence admissible by a court. They have only an informative character intended to ensure an effective management of its orders by the Customer.
QITTERI Paris undertakes to securely store all contractual elements whose storage is required by law or regulations in force.
- Deletion of personal space
QITTERI Paris reserves the right to delete the account of any Customer who contravenes these general conditions, in particular when the Customer provides inaccurate, incomplete, misleading or fraudulent information, as well as when the personal space of a Customer has remained inactive for at least a year. Said deletion will not be likely to constitute a fault on the part of QITTERI Paris or damage for the excluded Customer, who will not be able to claim any compensation for this fact.
This exclusion is without prejudice to the possibility, for QITTERI Paris, to undertake legal proceedings against the Client, when the facts have justified it.
- Shipping cost
The delivery costs will be indicated to the Customer before any payment and only concern deliveries made in mainland France, Corsica included. For any other place of delivery, if the price does not appear in the Product sheet, it will be up to the Customer to contact customer service.
The delivery costs indicated on the Site are understood to be in euros, all taxes included.
- Delivery time
Except in cases of force majeure The Products available in stock are delivered on average within 5 working days from the effective payment of the price corresponding to each order validated by the Customer.
Products requiring adaptations are delivered within an average of 4 weeks.
Products not available in stock are made to order in our workshops. It takes an average of 6 weeks between the order on our website and the receipt of your package at home. The Customer will receive by e-mail all the information necessary to track his package.
The Products are delivered to the address expressly provided by the Customer at the time of the conclusion of the contract.
Orders are delivered by an independent carrier whose name will be specified to the Customer before the validation of the order.
- Damaged package
The Customer is required to check the condition of the packaging as well as the Products upon delivery.
In order to avoid any dispute, we invite the customer to check the conformity of the articles at the time of delivery and issue his reservations (open package, damaged product, etc.), if applicable on the delivery note, in handwritten form accompanied by his signature.
The Customer must ensure that the Products delivered to him correspond to the order. In the event of non-compliance of the Products in kind or in quality with the specifications mentioned in the delivery note, the Customer must inform QITTERI Paris customer service.
- PERSONAL DATA
As part of its service, QITTERI Paris will be required to process the personal data of its Customers.
- Identity of the controller
The person responsible for collecting and processing data on the Site is QITTERI Paris.
- Data collected
- Data collected from customers
As part of its contractual relations, QITTERI Paris may be required to collect and process information from its Customers, namely: surnames, first names, position, company name, telephone number, postal addresses, email addresses, history of contracts.
- Purposes of collecting personal data
The data collected during the contractual relationship is subject to automated processing for the purpose of:
- perform contractual commitments;
- contact Customers;
- avoid any illicit or illegal activity;
- enforce the terms and conditions;
- initiate legal proceedings;
- verify the identity of Customers;
- Legal bases for processing
The data collected has the legal basis of a contractual relationship.
- Data recipients
The data collected can only be consulted by QITTERI Paris within the limits strictly necessary for the performance of contractual commitments.
This data, whether in individual or aggregated form , is never made freely viewable by a third party natural person.
- Duration of retention of personal data
The personal data collected is kept for the duration of the contractual relationship, and for the time during which QITTERI Paris may be held liable.
After the retention period, QITTERI Paris undertakes to permanently delete the data of the persons concerned without keeping a copy.
- Security and confidentiality of personal data
Personal data is stored in secure conditions, according to current technical means, in compliance with the provisions of the General Data Protection Regulations and the national legislation in force.
Access to QITTERI Paris premises is also secure.
- Data minimization
QITTERI Paris may also collect and process any data voluntarily transmitted by its Clients.
QITTERI Paris directs its Customers to provide personal data strictly necessary for the performance of contractual commitments.
QITTERI Paris undertakes to keep and process only the data strictly necessary for its professional activities, and will delete any data received that is not useful for its activities as soon as possible.
- Respect for rights
Customers of QITTERI Paris have the following rights regarding their personal data, which they can exercise by writing to the postal address of QITTERI Paris or by completing the online contact form.
- Right to information, access and communication of data
QITTERI Paris Customers have the possibility of accessing the personal data concerning them .
Due to QITTERI Paris ' obligation of security and confidentiality in the processing of personal data , requests will only be processed if Customers provide proof of their identity, in particular by producing a scan of their valid identity document ( in the event of a request using the dedicated electronic form ) or a signed photocopy of their valid identity document ( in the event of a written request ) , both accompanied by the words "I certify on my honor that the copy of this identity document conforms to the original. Done at … on …”, followed by their signature.
To help them in their approach, Customers will find here a letter template developed by the CNIL .
- Right of rectification, deletion and right to be forgotten
QITTERI Paris Customers have the option of requesting the rectification, updating, blocking or deletion of their personal data which may prove to be inaccurate, erroneous, incomplete or obsolete .
QITTERI Paris Customers can also define general and specific directives relating to the fate of personal data after their death . If necessary, the heirs of a deceased person may demand that the death of their loved one be taken into consideration and/or that the necessary updates be made .
To help them in their approach, Customers will find here a letter template developed by the CNIL.
- Right to object to data processing
QITTERI Paris Customers have the option of objecting to the processing of their personal data.
To help them in their approach, Customers will find here a letter template developed by the CNIL.
- Right to data portability
QITTERI Paris Clients have the right to receive the personal data they have provided to QITTERI Paris in a transferable, open and readable format.
- Right to restriction of processing
QITTERI Paris Clients have the right to request that the processing of their personal data by QITTERI Paris be limited. Thus, their data can only be kept and no longer used by QITTERI Paris.
- Reply duration
QITTERI Paris undertakes to respond to any request for access , rectification or opposition or any other additional request for information within a reasonable period of time , which may not exceed 1 month from receipt of the request.
- Complaint to the competent authority
If QITTERI Paris Customers consider that QITTERI Paris is not respecting its obligations with regard to their personal data , they may submit a complaint or request to the competent authority . In France, the competent authority is the Cnil to which they can address a request here .
- Transfer of collected data
- Transfer to partners
QITTERI Paris uses authorized service providers to facilitate the collection and processing of its Customers ' data . These service providers may be located outside the European Union .
QITTERI Paris has previously ensured the implementation by its service providers of adequate guarantees and compliance with strict conditions in terms of confidentiality , use and protection of data, for example via the US Privacy Shield.
QITTERI Paris uses the following subcontractors :
Directory of subcontractors
Treatment carried out
Online store management service.
Binding corporate rules (https://help.shopify.com/fr/manual/your-account/privacy/GDPR)
- Transfer on requisition or judicial decision
Customers also consent to QITTERI Paris communicating the data collected to any person, upon requisition by a state authority or by judicial decision.
- Transfer as part of a merger or acquisition
If QITTERI Paris is involved in a merger, a sale of assets, a financing operation, a liquidation or bankruptcy or in an acquisition of all or part of its activity by another company, the Clients consent to the data collected being transmitted by QITTERI Paris to this company and that this company operates the processing of personal data referred to in these General Conditions of Service instead of QITTERI Paris.
- RESPONSIBILITY OF QITTERI PARIS
- Nature of the obligations of QITTERI Paris
QITTERI Paris undertakes to take the care and diligence necessary to supply quality Products that comply with the specifications of these General Terms and Conditions. QITTERI Paris only responds to an obligation of means concerning the services covered by these presents.
- Force majeure - Customer's fault
QITTERI Paris shall not be held liable in the event of force majeure or fault on the part of the Customer, as defined in this article:
- force majeure
Within the meaning of these general conditions, will be considered as a case of force majeure opposable to the Customer any impediment, limitation or disturbance of the Service due to fire, epidemic, explosion, earthquake, fluctuations in the bandwidth, failure attributable to the access provider, failure of transmission networks, collapse of facilities, illicit or fraudulent use of passwords, codes or references provided to the Customer, computer hacking, a fault security attributable to the host of the Site or to the developers, flood, power failure, war, embargo, law, injunction, request or requirement of any government, requisition, strike, boycott, or other circumstances beyond the reasonable control of QITTERI Paris. In such circumstances, QITTERI Paris will be exempted from the execution of its obligations within the limit of this impediment, this limitation or this disturbance.
- Client's fault
Within the meaning of these General Conditions, will be considered as a fault of the Customer opposable to the latter any misuse of the Service, fault, negligence, omission or failure on his part or that of his employees, non-compliance with advice, recommendations and limitations. of the uses of the products given by QITTERI Paris on its Site, any unlawful disclosure or use of the Customer's password, codes and references, as well as the provision of erroneous information or the failure to update such information in its personal space. Will also be considered as a fault of the Customer the implementation of any technical process, such as robots, or automatic requests, the implementation of which would contravene the letter or the spirit of these general conditions of sale.
- Technical issues - Hyperlinks
In the event of impossibility of access to the Site, due to technical problems of any kind, the Customer cannot claim damages and cannot claim any compensation. The unavailability, even prolonged and without any time limit, of one or more online services, cannot constitute a prejudice for the Customers and cannot in any way give rise to the granting of damages from QITTERI Paris.
The hypertext links on the Site may refer to other websites. QITTERI Paris cannot be held liable if the content of these sites contravenes the legislation in force. Similarly, QITTERI Paris cannot be held liable if the Internet user's visit to one of these sites causes him harm.
In the current state of the art, the rendering of the representations of the Products offered for sale on this Site, particularly in terms of colors or shapes, may vary significantly from one computer station to another or differ from reality depending on the quality of the graphic accessories and the screen or according to the resolution of the display. These variations and differences cannot in any case be attributed to QITTERI Paris, which cannot in any case be held liable for this fact.
- Damages payable by QITTERI Paris
In the absence of legal or regulatory provisions to the contrary, the liability of QITTERI Paris is limited to the direct, personal and certain damage suffered by the Customer and linked to the failure in question. QITTERI Paris cannot under any circumstances be held liable for consequential damages such as, in particular, loss of data, commercial damage, loss of orders, damage to brand image, commercial problems and loss of profits or clients. Similarly and within the same limits, the amount of damages charged to QITTERI Paris may not in any event exceed the price of the Product ordered.
- Hypertext links and content of the Site
The Contents of the Site are published for information only, without guarantee of accuracy. QITTERI Paris cannot under any circumstances be held responsible for any omission, inaccuracy or any error contained in this information and which would be the cause of direct or indirect damage caused to the Internet user.
- INTELLECTUAL PROPERTY
- Legal Protection of Site Content
The Contents of the Site are likely to be protected by copyright and database law. Any representation, reproduction, translation, adaptation or transformation, in whole or in part, carried out illegally and without the consent of QITTERI Paris or its successors or assigns constitutes a violation of Books I and III of the Intellectual Property Code and will be liable to give rise to legal proceedings for infringement.
The elements of this Site are protected by French and international legislation on copyright and intellectual property. The intellectual property rights on the elements of this Site, in particular the trademarks, models, logos and other distinctive signs, are the exclusive property of QITTERI Paris. Consequently, any partial or total reproduction of the elements of this Site is strictly prohibited without the prior written authorization of QITTERI Paris. The reproduction of certain elements of the Site is only authorized for the exclusive purposes of information for personal and private use, any reproduction or any use of copies made for other purposes being expressly prohibited.
The "QITTERI" brand, as well as all brands, figurative or not, and more generally all other brands, illustrations, images and logos appearing on QITTERI Paris items, their accessories or their packaging, whether registered or not, are and will remain the exclusive property of QITTERI Paris. Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior consent of QITTERI Paris, is strictly prohibited. The same applies to any combination or conjunction with any other brand, symbol, logotype and more generally any distinctive sign intended to form a composite logo. The same will apply to all copyrights, designs and models, patents which are the property of QITTERI Paris.
The use of all or part of the Site, in particular by downloading, reproduction, transmission or representation for purposes other than for personal and private use for non-commercial purposes is strictly prohibited. Violation of these provisions exposes its author to the penalties provided for both by the Intellectual Property Code under, in particular, infringement of copyright (article L.335-1 and following), trademark law (article L .716-1 and following) and by the Civil Code in terms of civil liability (articles 1382 and following).
- Contractual protection of Site Content
The Internet user undertakes contractually with regard to QITTERI Paris not to use, reproduce or represent, in any way whatsoever, the Contents of the Site, whether or not they are protected by an intellectual property right, a purpose other than that of their reading by a robot or a browser. This prohibition does not apply to indexing robots whose sole purpose is to scan the content of the Site for indexing purposes.
- FINAL STIPULATIONS
- Applicable right
These general conditions are subject to the application of French law subject to any mandatory rules of the country of residence of the consumer Customer.
- Changes to these Terms and Conditions
These general conditions may be modified at any time by QITTERI Paris. The general conditions applicable to the Customer are those in force on the day of his order or his connection to this Site, any new connection to the personal space entailing acceptance, where applicable, of the new general conditions.
Under Ordinance No. 2015-1033 of August 20, 2015, any disputes that may arise in the context of the execution of these general conditions and whose solution could not be found beforehand amicably between the parties must be submitted to MCCA mediation URL: https://www.mcca-mediation.fr/
In addition, the Customer is informed of the existence of the online dispute resolution platform, accessible at the following URL address: https://ec.europa.eu/consumers/odr/main/?event=main. home2.show
Any dispute relating to this contract or in connection with it will be settled by arbitration in accordance with the rules of the Digital Institute of Arbitration and Mediation: www.fast-arbitrator.com .
The nullity of one of the clauses of this contract will not entail the nullity of the other clauses of the contract or of the contract as a whole, which will retain their full effect and scope. In such a case, the parties must, as far as possible, replace the canceled stipulation with a valid stipulation corresponding to the spirit and the object of these presents.
The absence of exercise by QITTERI Paris of the rights which are recognized to it by the present can in no case be interpreted as a waiver to assert the said rights.
- Telephone canvassing
The Customer is informed that he has the possibility of registering on the list of opposition to cold calling at the address http://www.bloctel.gouv.fr/ .
- Languages of these general conditions
These general conditions are offered in French.
- Unfair terms
The stipulations of these general conditions apply subject to compliance with the mandatory provisions of the Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer.
ORDER CANCELLATION METHOD
IN THE EVENT OF DISTANCE SELLING TO A CUSTOMER
In the event of distance selling, as defined by article L. 221-1 of the Consumer Code, within fourteen days, including public holidays, from the order or the commitment to purchase, the Customer has the right to waive it by registered letter with acknowledgment of receipt. If this period normally expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day.
Any clause of the contract by which the customer abandons his right to renounce his order or his purchase commitment is null and void. This article does not apply to contracts entered into under the conditions set out in article L. 221-2.
If you cancel your order,
you can use the detachable form opposite.
Consumer Code art. L.221-5
∗ complete and sign this form
∗ send it by registered letter with acknowledgment of receipt
∗ use the address given in article 1
∗ send it no later than the fourteenth day from the day of the order or, if this period normally expires on a Saturday, a Sunday or a holiday or non-working day, the first following working day.
I, the undersigned, declare that I cancel the order below:
∗ Nature of the goods or service ordered:............................................... ........................
.................................................. .................................................. ..................................................
∗ Date of order: ........................................... .................................................. .................
∗ Date of receipt of the order: ........................................... ...............................................
∗ Customer name: .............................................. .................................................. ...........................
∗ Customer address: .............................................. .................................................. ......................
.................................................. .................................................. ..................................................
Client's signature :